Privacy Policy


  1. Introduction
  2. Instructions
  3. Responsibility
  4. Our liability to you
  5. Professional Indemnity Insurance
  6. Equality and Diversity
  7. Data Protection
  8. Outsourcing Work
  9. Storage of papers and documents
  10. Funding, Fees and Costs
  11. VAT
  12. Disbursement funding
  13. Money held by firm
  14. Interest on client money
  15. Commission
  16. Money Laundering
  17. Identity and disclosure requirements
  18. Financial Services
  19. Joint / Company instructions
  20. Contracts (Rights of 3rd parties) Act 1999
  21. Consumer Protection Regulations
  22. Introductions and Referrals
  23. Survivorship and Severability of conditions
  24. Intellectual Property
  25. Publicity
  26. Our contract with you
  27. Termination
  28. Complaints
  29. Jurisdiction
  30. Confirmation and Consent to terms



The purpose of these Standard Terms & Conditions of Business is to set out the basis on which Sanctuary Law Limited will act for you. For the avoidance of doubt where there is any conflict between these Standard Terms & Conditions of Business and any Client Care Letter we send to you the Client Care Letter will prevail over these Standard Terms & Conditions of Business.  All of the work we do for you is carried out under these terms unless variations are agreed with you in writing. 

These terms are accompanied by a Client Care letter which includes the detailed terms of our engagement with you and expands on some of the terms which follow.

In order to avoid repeating your name and ours in this document, we have used the expressions “we” and “our” to refer to Sanctuary Law Limited and “you” and your” to refer to you, our client.  We have also used the expression “charges” to avoid repeating the expression “fees, disbursements and expenses”, all of which are referred to on each occasion this word is used. 


We have set out the agreed scope and objectives of your instructions in the Client Care Letter. Any subsequent change will be discussed with you and, where appropriate, a new Client Care Letter will be agreed.

We shall proceed on the basis of the instructions we have received from you and rely upon you to tell us as soon as possible if anything occurs which renders any information previously given to us incorrect, inaccurate or incomplete.  We shall not be responsible for any failure to advise or comment on any matter which falls outside the scope of your instructions.  We cannot accept any responsibility for any event, loss or situation unless it is one against which it is the express purpose of those instructions to provide protection.

Advice given by us is provided in light of the instructions to which it relates and for your benefit only. It may not be used or relied upon for any other purpose or by any person other than you without our prior written consent.

We may transfer our rights under this contract to any organisation within which our practice may continue in the future (and in such an instance you agree that our obligations under the contract will be assumed by such organisation). We will not otherwise transfer our rights unless we get your written permission first.

We will give you reasonable prior written notice if we decide for whatever reason that we are no longer willing or able to act for you.  If we are on the court record on your behalf you must, if we have given such notice, arrange for other solicitors to file Notice of Acting on your behalf or file a Notice of Acting in Person.  If you fail to do so we shall rely upon this condition in applying to be removed from the record as acting for you.


The person responsible for the day to day conduct of your matter is named in the Client Care Letter that accompanies these Standard Terms & Conditions. In the absence of the person mentioned in the Client Care Letter, or if the nature or complexity of your matter so requires, we may recommend that aspects of the matter be dealt with by other fee-earners of this firm who have expert knowledge in the area concerned. The partner responsible for overall supervision of your matter is named in the Client Care Letter.


In order that our liability to you arising from our negligence or willful default shall be fair and proportionate, we may include provisions in the Client Care Letter which limit our liability in certain circumstances.  In any event, please note carefully the exclusion of liability in circumstances where matters fall outside our instructions.  Nothing in this condition shall be construed as purporting to exclude nor limit any liability the exclusion or limitation of which is prohibited by law.

You acknowledge that we are a company and that there is no contract between you and any of our individual employees or Directors.  Any advice given to you by an employee or partner is given by that person on our behalf and that person does not assume any personal responsibility to you for that advice.  Accordingly you will not bring any claim against any individual employee or partner in respect of any losses which you suffer or incur, directly or indirectly, in connection with our services.  None of the provisions of this condition will limit or exclude our liability for the acts or omissions of our employees or partners.   


We currently carry professional indemnity insurance in the sum of £2 million which we are required to have by the Solicitors Regulation Authority. By instructing us, you agree that the amount that we shall be liable to pay to you, in total, on any claim or linked series of claims shall not exceed the sum of £3 million. If you do not consider this amount to be adequate and require higher limit of indemnity, we may be able to purchase additional cover from our insurers, but this will be at an additional cost payable by you. If this is what you require, you should notify us immediately in writing.

Details of our compulsory layer of Professional Indemnity Insurance are available in hard copy at our office.


Sanctuary Law Limited is committed to promoting equality and diversity in all of its dealings with clients, third parties and employees.  Please contact us if you would like a copy of our equality and diversity policy.


Sanctuary Law Limited are registered with the Information Commissioner’s Office under registration number ZA494799 and by signing this agreement, you consent to the storage and use of your data by manual or electronic mean. The information which you provide to us is confidential. 

We place great emphasis on maintaining the highest standards of confidentiality. Our directors and staff are under an obligation not to disclose any confidential information to third parties without your authority. This applies to most client information, as well as the reports, letters, documents, information and advice we provide to you. In addition, our agreements as to fees are given in confidence and are provided on the condition that you undertake not to disclose these or any other confidential information made available to you by us during the course of our work (other than within your own organisation, if applicable) without our prior knowledge. This said, we are required to comply with SRA Code of Conduct and the firm may be required to make disclosure of certain information to comply with professional rules or the general law.

In some cases where reports, letters, documents, information or advice given by us to you will be provided by us or you to or used by a third party, we reserve the right to stipulate terms regarding such use or we may require the third party to enter into a direct relationship with us. Where reports, letters, documents, information or advice given by us is disclosed to a third party we recognise no obligation to that third party.

Before we undertake any work on your behalf we will ask for information about you, including your name, address and date of birth and National Insurance number, together with some identification, for example, your passport and proof of residence and we will keep a copy of this (“your Data”). We may use your Data to undertake a search with a credit reference agency. We will keep a copy of any searches made and the results which will be used for internal decision-making purposes. The credit reference agency may also keep a copy of the search and they may share that information with other businesses who undertake similar searches in respect of you.

We may use your Data and other information we obtain as a result of the work we do for you to provide you with legal services and to administer your account with us including tracing and collecting any debts. We may also use it for fraud prevention (for example by verifying your identity to comply with our money laundering obligations), to ensure client satisfaction and to improve services and for the safety and security of our offices and staff.

We may, from time to time, contact you by letter, phone, email or otherwise about our services and events (such as newsletters, seminars and hospitality) which we believe will be of interest to you. Please tick the box at the end of this Agreement if you consent to us contacting you in this way. You can change your mind at any time.

Any private and personal information about you will be processed in accordance with the principles of the General Data Protection Regulations. Under the Regulations, an individual has the right to obtain copies of personal data about them held by us without charge and to have it corrected if it is inaccurate. If you have any queries in relation to the above, please do not hesitate to contact us. If we have any doubt as to whether you might object to the disclosure of any information we will seek to obtain your consent before doing so unless disclosure is required as a matter of law.

If we instruct counsel on your behalf we may keep a copy of an opinion given by counsel in electronic form for internal know-how purposes but we will ensure that client confidentiality is preserved.

Subject to our on-going duty of confidentiality and in compliance with the General Data Protection Regulations, we may, with your consent seek publicity concerning our involvement in any transaction or case. You will have the opportunity to review any proposed material prior to its release.

If you require further information about how we process your data and your rights, a copy of our Privacy/Data Collection Notice is available on our website and a hard copy is available on request.

External firms or organisations may conduct audit or quality checks on our practice.  These external firms or organisations are required to maintain confidentiality in relation to your files. The firm hopes to achieve the Lexcel quality standard of the Law Society. As a result of this we may be subject to periodic checks by outside assessors. This could mean that your file is selected for checking, in which case we would need your consent for inspection to occur. All inspections are, of course, conducted in confidence. If you prefer to withhold consent, work on your file will not be affected in any way. Since very few of our clients do object to this we propose to assume that we do have your consent unless you notify us to the contrary. We will also assume, unless you indicate otherwise, that consent on this occasion will extend to all future matters which we conduct on your behalf. If you would prefer to withhold consent please put a line through this section in the copy letter before return to us


Sometimes we may ask other companies or people to do work such as typing, photocopying, call handling or other work on our files. For example, any complaints received by us may be referred to an independent complaints handler with the purpose of obtaining an objective view, and  to ensure that work is done promptly.  We will always seek a confidentiality agreement with these outsourced providers.  If you do not want your file to be outsourced, please tell us as soon as possible


Upon completion of any matter for you we are entitled to retain your papers, documents or other property held by us if there is any money owing to us in respect of our charges until you have paid any outstanding amount, including interest. 

We shall keep our file of papers (except for any of your papers which you ask to be returned to you) in storage but on the understanding that we have your authority to destroy the file six years from the date of delivery of our final invoice in respect of the matter.

We shall not, however, destroy documents which you specifically ask us to deposit in safe custody.

We do not normally make a charge for retrieving stored papers or deeds in respect of continuing or new instructions to act for you.  However, we reserve the right to make a charge based on the time we spend reading papers, writing letters and other work necessary to comply with your instructions.

If later we are asked by you to retrieve papers or documents from storage in relation to this matter we will charge for such retrieval the sum of £50.00 plus VAT.  However, we may also make a charge based on time spent for producing stored papers or documents. 

If we are given or asked to take custody of any documents or deeds belonging to you, those documents or deeds will be retained in our storage system to your order until their return is requested by you or separate arrangements have been made with your consent. We reserve the right to withhold release of any documents or deeds until payment of any outstanding charges is made by you. We will make every reasonable effort to keep documents left with us safe and undamaged and in the event of loss or damage will help to restore or replicate any document, but we do not guarantee absolute safe custody and if this is required any deeds or documents should be deposited with a bank.


Costs and Funding Information

There are a number of ways in which you can fund your case including:

Paying yourself  – you may wish to simply pay our charges and any disbursements as they arise.  We would ask for money on account and provide interim bills every 6 months.

Before the Event (BTE) legal expense insurance policies – You may have such a policy with your motor insurance or credit card or household insurance. You will have taken out the policy before the accident. We will write to the provider to act under the policy. This policy provides for your legal costs and indemnifies you in the event that you lose your case. Please check all your policies. This refers to any policy for you, a spouse or partner living in the same household, or in the case of a road traffic accident, your passengers or driver of any vehicle in which you were a passenger.  If you have a BTE policy you may not require a CFA.

In some circumstances the Insurers may insist on your case being dealt with by solicitors who they appoint on your behalf. It is important to remember that you have freedom of choice and you are able to appoint a solicitor of your choice to ensure that you have the best independent expert legal advice.

Funding from trade unions or other sources – if you are a member of a trade union you may be able to obtain funding from your union or your employer may have a scheme for assisting you with funding.

Community Legal Service Funding (formerly known as legal aid) – We do not offer this of funding at our firm.

Sanctuary Law Limited Standard Fee Basis

Our intention is that our fees should be fair and reasonable having regard to all the circumstances.  Our charges are based on the time spent dealing with your claim.  Time spent may include but will not necessarily be limited to:

– Perusing and working on papers and correspondence;

– Telephone calls to third parties;

– Time spent with you on the telephone or in face to face meetings;

– Time spent with others in preparing the case on your behalf (which may include witnesses,

– experts and counsel);

– Dealing with other parties involved in the matter;

– Travelling and waiting time.

– Routine letters and telephone calls are charged as 6 minute units of time. Incoming letters are charged at units of 3 minutes per page. Any other items of work will be charged on a time expended basis.

The hourly rates are:
    A) ( N/A ) for partners and solicitors over 8 years post qualification experience
    B) ( N/A ) for solicitors and legal executives with over 4 years experience
    C) £200 for other solicitors and legal executives and other staff of equivalent experience
    D) £175 for trainee solicitors, trainee legal executives and other staff of equivalent experience

We reserve the right to review the hourly rate each 6 months (in January and July) and we will notify you of any increased rate in writing. 

Our hourly rate may also change in light of various factors such as the complexity of the issues, the speed at which action must be taken, the expertise or specialist knowledge that the case requires and of the appropriate value of your case. In addition, we take into account the value of the matter and its importance to you.  On the basis of the information currently available we expect these factors to be adequately covered by the hourly rates set out above. The rates may be higher for example if the matter becomes more complex than expected and we will notify you of this.

Our fees are currently not subject to VAT at the rate which applies when the work is done.  Please refer to section 11 for further information about VAT. 

In addition to the hourly rate charges there will also be the need to incur disbursements to enable us to gather evidence to support your case.  Disbursements will be passed on to you at the same cost as they are charged to us.

Estimate of Fees

Any estimate provided as to fees is only a guide and must not be taken as a firm quotation, unless we have confirmed in writing that we shall charge a fixed fee.

Our estimate will include, where possible, details of any third parties to whom you will need to make payments and when those payments are likely to be needed

Our estimate will aim to give you a breakdown between likely charges and VAT.  Where time is a factor in assessing fees, we will explain clearly to you how we intend to use the time.  It is likely that our estimate will be expressed as a range.

Where, in our judgment, it is not possible to provide you with a fixed or realistic estimate of charges, we shall, at your request, give you the best information about the total cost of the next stage of the matter.

We shall review the original estimate regularly and provide you with written revised estimates, where applicable, giving the reasons for any changes made.

Cap on Fees

If a cap or limit is agreed on the level of our fees, then our fees will not exceed the amount specified in the Client Care Letter.

However, the application of the cap or limit is agreed on the basis of the instructions and information supplied to us and on any assumption set out in the Client Care Letter.

Unless the Client Care Letter states otherwise, expenses and disbursements shall be payable in addition to any cap or other limit on fees.

Fixed Fees

If we have agreed a fixed fee with you, then the Client Care Letter will include a detailed description of what we have agreed to do for that fee and a summary of the information which you have given us.  In order to provide that description, on which the fixed fee is based, we must have as much information as possible about the work which you want us to do so that we can estimate the time it will take us.

We will complete your instructions for the fixed fee.  If any one of the three provisos is not satisfied, we shall advise you that in our view the fixed fee agreement should cease to have effect.  If you agree with our view, we shall seek a new agreement with you for a new/revised fixed fee or agree a different method of charging fees.

If you do not agree with our view, then the Complaints Handling Procedure will operate provided:

– The scope of your instructions does not change; and

– The information in the summary is accurate; and

– There is no material delay beyond our control in progressing or completing the matter.

Expenses and Disbursements

In addition to the hourly rate or fixed fee charges there will also be the need to incur disbursements and expenses to enable us to gather evidence to support your case. 

Unless you instruct us to the contrary, your instructions authorise us to incur such disbursements and expenses as we consider necessary to comply with your instructions.  You will be required to reimburse them to us on request either by payment on account or against submission of a bill.

Examples of common disbursements and expenses are experts’ fees, court fees and counsel’s fees.

Expenses of travel, accommodation and meals when travelling away from the office (and exceptional costs of in-house provision of food, subsistence items, or other amenities) in fulfilling your instructions are charged at cost. 

 Detailed Information

At any time at your request we will provide you with a full breakdown of the fees and expenses incurred to date.

Payments on Account

We may ask you to provide sums in advance to cover charges.

If we do, any payment will be held on deposit account generally on account of charges which we are likely to incur on your behalf.  Any interest earned will be credited to you.

We will discuss with you the amount which is appropriate at the outset of any new matter.  It will be helpful if you could please meet any requests for payment promptly.  However, if there is any difficulty in this respect, please contact the person who is dealing with your matter.

Save for any advance payments for expenses and disbursements which may be applied when the expenses or disbursements are incurred, the money will be retained until completion of the matter although, at our discretion, some or all of it may be applied towards any bill which has remained unpaid for more than 28 days.  If part or all of the money is used in this way, or if for any reason it is reasonable to review the amount held by us, we may ask you to provide a further sum to cover future charges.

In the unlikely event that you decline or fail within 14 days to meet a request for payment on account of our charges, we must reserve the right to decline to act any further.

We will only accept cash up to a limit of £1000 per transaction.  If you try to avoid this policy by depositing cash directly with our bank, we may decide to charge you for any additional checks we decide are necessary to prove the source of the funds.

Interim Bills

We will bill charges on the basis set out in the Client Care Letter.  Payment of interim bills helps us to spread our charges fairly between clients for whom we are working over different periods of time. 

If you wish to dispute any invoice, you are entitled to complain about it in accordance with our Complaints Handling Policy referred to below.

General Provisions about Bills

Bills will contain a brief description of the work performed during each billable period but not a detailed narrative.  If you require such a narrative or need any additional explanation, please let the person dealing with your matter know, and it will be provided.

Bills are due for payment upon delivery and must be paid within 28 days of delivery unless that period is extended, in writing, by the person dealing with your matter.

If you wish to make payment by way of bank transfer, we will provide you with our bank details with each bill or at your request.

We reserve the right to charge interest on any sum which remains outstanding for more than 28 days after delivery of the bill at the rate then payable on judgment debts (which is currently 8% per annum).

In the unlikely event that a bill remains unpaid for more than 28 days or if you decline or fail within 14 days to meet a request for payment on account of our charges, we must reserve the right to decline to act any further.

We may apply amounts credited to your client account towards any outstanding fees or disbursements.

We may, in order to secure payment of our charges, have first call upon any money or other property recovered or preserved for you by our efforts pursuant to Section 73 of the Solicitors Act 1974.

You must inform us whether, in the event that you are found liable for costs (including the costs of another party) if these costs are to be paid by another person, for example, an employer or Trade Union.

If a third party undertakes responsibility for payment of some or all of our charges on your behalf and payment is not made as set out above, then you will be responsible for settling any outstanding amount.

If your instructions are given to us by, or on behalf of, more than one person or company, each person or company for whom we are acting will be responsible for the payment of the full amount of our charges regardless of whether our bills are addressed only to one or some of such parties.

Court Assessment

You have the right to object to any bill of costs submitted to you for payment and to apply to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

  1. VAT

We are currently not registered for VAT. However, in the event that we become registered, VAT will be charged on all fees and expenses as appropriate at the rate prevailing at the tax point on which an account is delivered.  If you are VAT registered we will supply you, upon request, copies of any disbursement invoices against which you may reclaim the input VAT.  In the event that we become registered, our VAT registration number will be placed on our invoice.


Where we agree to fund your disbursement during the course of the matter we may borrow money from a disbursement funder to do so. If we do borrow money to fund your disbursement  you agree that the funder will retain a lien on your file until the disbursement funding has been repaid both as to capital and interest.


We bank with Barclays Bank Plc and have notified the bank that we deposit monies from multiple clients into a single account. On this basis, we are advised that funds held by us on behalf of clients who are individuals or small businesses are covered by the Financial Services Compensation Scheme (FSCS) in case of a bank collapse, which is currently limited to £85,000 (or such other amount as may be enforced from time to time). Please note that if you also account with Barclays then the FSCS would, in calculating the £85,000 limit would add all monies held in your name together with all funds belonging to you held in our client account. We will not be liable to any client for any monies lost by virtue of a bank collapse, failure or any similar event, nor will we be liable for any consequential loss arising from an inability to withdraw such funds, other than may be prescribed by law or by the Solicitors Regulation Authority.


Any of your money which we hold for you, for whatever reason, will be held in a bank account, separate from our own money. We will account to you for interest on this money, in accordance with the current SRA Accounts Rules 2011 but we do not account to clients if the interest earned is less than £40. Generally such interest is paid to UK resident clients without deduction on account of tax and should be declared by recipients to the appropriate taxing authorities accordingly.


We may receive a commission for placing business on your behalf; for example, arranging legal expenses insurance.  If we receive a commission you agree that we retain the commission where it is £20 or less. Please note that this firm does not accept commission in matters relating to Personal Injury or ancillary to Personal Injury.


Sanctuary Law Limited are required to comply with the statutory regulations regarding money laundering.  These regulations require us to provide objective confirmation of our clients’ identity.    Our policy is one of strict compliance.  We shall not therefore be able to act upon your instructions until we have completed such procedures we deem necessary to satisfy the legislation to which we are subject. 

We are entitled to refuse to act for you if you fail to supply appropriate proof of identity for yourself or for any principal whom you may represent.

Since the beginning of 2002 there has been extensive new law designed to prevent money laundering.  Under this law we have a duty to report any financial transactions which we regard as suspicious.  It is important that you are aware of this. 

If the matter you are instructing us on involves the movement of money or other property through this Company directly or through another party we have to be satisfied that the relevant transaction is legitimate.  This is a legal requirement and it may be necessary for us to ask you a series of questions touching upon your own identity, place of residence and the source of any relevant funds. 

We are sorry that we have to undertake this level of enquiry but we do not have a choice.  We are obliged by law to follow certain procedures and we do hope you will understand this. 

The Proceeds of Crime 2002 Act (“the Act”) creates a number of offences relating to the proceeds of crime which you should be aware of when you instruct us.  The proceeds of crime are any monies/property/assets which have arisen as a result of any crime.  These include, for example, monies (however low in value) saved as a result of tax evasion or benefit fraud, whether that money has been saved or spent.

If we become aware or suspect the existence of the proceeds of crime in your case (whether from you or from any other person), we may have to report the irregularity to the National Crime Agency (NCA).   NCA may withhold permission for us to continue with the case.  NCA can pass the information received to any relevant body such as HM Revenue & Customs and an investigation may take place at any time in the future.

It follows from the above that if you have any concerns about irregularities in your financial position you may wish to seek specialist accountancy or welfare benefits advice to correct those irregularities.  We strongly recommend that you do this before proceeding further.  Please note that accountants are also required to comply with the provisions of the Act.

It is important that you are aware that we may have a legal duty under the Act to report known or suspicious circumstances without telling you.  This could have serious consequences for you.  In rare circumstances you could find that you then become subject to a HM Revenue and Customs investigation or benefits investigation and/or criminal proceedings.

The obligations which we have under this Act can, in certain instances, override the duty of solicitor/client confidentiality.

Circumstances may arise where we have to approach you to seek your permission to report certain matters to NCA.  For instance we may take the view that by proceeding further with your case (without permission from NCA) we may be assisting in the commission of a money laundering offence.  In the event that you refuse such permission we reserve the right to terminate your instructions and if we do so in these circumstances you will be liable for all our fees and expenses incurred up to the date of such termination.

We will not be liable to you for any losses arising out of our statutory reporting obligations under the Act.  The limitations of our liability to you under this paragraph will only apply if we have acted (in terms of such reporting obligations) in accordance with the requirements of the Act and any anti-money laundering guidance published from time to time by the Law Society.

It will help us to avoid any problems with your legal work if you bear in mind the following points.

Identification checks: We may need to obtain formal evidence of your identity.  This may be necessary even though we have acted for you before, or even if you are known personally to a member of staff.  We will tell you if such evidence is necessary but it may help us if you are able to bring evidence to our first meeting.  Normally the evidence we would ask for is your passport, driving license with a photograph plus another documents to establish your address, such as recent utility bills, council tax statements, but not mobile phone bills.  If we choose, we may carry out electronic verification of your identity.  The cost of any such search (which is likely to be less than £10) will be charged to you.  We are required by the Money Laundering Regulations to keep a copy of the documents and information obtained to fulfil our obligations under the Regulations for a period of 5 years. It is our firm’s policy to retain a copy of your file for a period of 6 years following the completion of your matter. By signing this Agreement, you are also providing your consent to not delete or destroy your full file until after 6 years has passed following the completion of your matter. If you require further details of our money laundering policy, please contact the person who is dealing with your matter.

Cash:  We will only accept cash up to a limit of £100.00 per transaction.  If you try to avoid this policy by depositing cash directly with our bank, we may decide to charge you for any additional checks we decide are necessary to prove the source of the funds.

Source of funds:  At the start of any matter we will normally ask you to tell us the source of any funds you will be using.  It is simplest for us if the source is an account, in your name, in a UK bank or building society.  If the source is an unusual one, such as an account in another country, or in the name of someone other than yourself, please tell us as early as possible, including the reason.

Destination of funds:  Where we are to pay money out to you, we will normally do so by cheque in your favour, or into an account in the UK in your name.  If instead you want us to pay money into the name of someone other than yourself, please tell us in writing as soon as possible, including the reason, in order that we may consider this further.  We reserve the right to refuse to make any such payment to a third party.


Law firms are not allowed to disclose information about a client’s affairs without the client’s authority. By signing these Terms and Conditions of Business and returning it to us you authorise us to disclose to the other parties in the transaction and, if applicable, to all other parties in the chain of transactions and their agents and advisers, all information which we have in relation to your involvement in the transaction including any related sale or mortgage and other financial arrangements and wishes as to dates for exchange and completion. You may withdraw this authority at any time but if you do so you should appreciate that we will inform the other party or parties and their agents or advisers that this authority has been withdrawn.

We will not be liable for any loss, damage or delay arising out of the firm’s compliance with any statutory or regulatory requirement.


Exempt Financial Services

We are not authorised by the Financial Conduct Authority.  If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice.

However, we may provide certain limited investment advice services where these are closely linked to the legal work we are doing for you.  This is because we are members of the Law Society of England and Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000.

The Solicitors Regulation Authority is the independent regulatory arm of the Law Society.  If you are unhappy with any investment advice you receive from us you should raise your concerns with them or with the Legal Ombudsman.


We will not advise on tax issues and you should ensure that you consult with an appropriately qualified person outside this Company.


Where two or more of you have instructed us jointly, it is on the basis that either or any of you alone, has authority to give us instructions on behalf of the others unless you give us prior written instructions to the contrary.

When accepting instructions to act on behalf of a limited company, we may require a Director and/or controlling shareholder to sign a form of personal guarantee in respect of the charges and expenses of this firm. If such a request is refused, we will be entitled to stop acting and to require immediate payment of our charges on an hourly basis and expenses as set out earlier.  Instructions are accepted from a limited company on condition that all the directors of the company are personally and jointly and severally liable for any sums due to us for costs and expenses.


Except as expressly provided in the Client Care Letter and as set out above, no person other than a party to the agreement established by the Client Care Letter may enforce any terms of such agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 (“the Act”).  Notwithstanding any benefits or rights conferred by such agreement on any third party by virtue of the Act, the parties to such agreement may agree to vary or rescind any of its terms without any third party’s consent.  Except to the extent that Sanctuary Law Limited employees can benefit from the provisions thereof, the Contracts (Rights of Third Parties) Act 1999 does not apply to these terms or any subsequent amendment to these terms unless expressly confirmed in writing by us that the said Act does apply.

    Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, for some non-business instructions made outside our normal place of business or at your home, you may have the right to withdraw, without charge, within 14 days after the date on which you asked us to act for you. However, if we start work with your express consent within that period, you lose that right to withdraw, if your instructions have been fully performed within the 14 day cancellation period and you will be required to meet our costs in full. If your instructions have not been fully completed within the cancellation period, then we will be entitled to calculate our fees from the date of your express instructions to act ending when we are informed of your decision to cancel. Your acceptance of these Terms and Conditions of Business will amount to such express consent to act.  By signing and returning the copy of these Terms of Business you are agreeing that to avoid any delay in the transaction we may start work on your behalf immediately and that we do not have to wait for the cancellation period to expire.  If you seek to withdraw instructions and cancel, you should give notice by letter to the person named in the Client Care Letter as being responsible for your work.  Regulation 32 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires you to either complete a model cancellation form as attached or that you make a clear statement setting out the decision to cancel. The Regulations also requires us to tell you if it is likely that it will take longer than 30 days to complete the contract between us.  You will appreciate that this 30-day period may not be met.  In signing and returning the copy of this letter you are acknowledging this.



You may have been introduced to this Company by a third party. Under the Solicitors’ Regulation Authority rules, we must give you information about the arrangement we have with any such introducer for the payment to them of any referral fee. The referral fee paid in this case is exclusive of VAT. More specific information will be provided on request. Please note that this firm does not pay or receive any payments in relation to any referrals relating to Personal Injury or ancillary to Personal Injury.


Any of these conditions which expressly or impliedly have effect after termination or expiration will continue to be enforceable notwithstanding termination or expiration.

If any part of any of these conditions is held by the court to be illegal or unenforceable, then     the remainder of such condition and the other conditions of this contract shall be enforceable notwithstanding such illegality or unenforceability.


We retain all copyright and other intellectual property rights in everything developed or prepared by us either before or during the course of a matter relating to you including all reports, letters, documents, precedents, written advice or other materials we provide to you.

  1.     PUBLICITY

Subject to our ongoing duty of confidentiality and in compliance with the Data Protection Act we may wish, with your consent, to seek publicity concerning our involvement in any transaction or case. You will have the opportunity to review any proposed publicity material prior to its release.


Standard Terms & Conditions of Business

Unless otherwise agreed, and subject to the application of then current hourly rates, these Standard Terms & Conditions of Business shall apply to any future instructions given by you to this firm.

Although your continuing instructions in this matter will amount to an acceptance of these Terms and Conditions of Business, it may not be possible for us to start work on your behalf until one copy of them has been returned to us for us to keep on our file.

These terms will remain effective until replaced by any updated Standard Terms of Business which we may issue to you, or other written agreement between us. Please confirm in writing your agreement to these terms by signing one copy in the space below and returning it to us. If you do not return these terms but still decide to instruct us you do so on the basis of these terms and conditions. Please do not hesitate to contact the member of staff you are dealing with if you wish to discuss these terms before replying.

Variation of these Standard Terms & Conditions

These standard Terms & Conditions shall apply to any instructions which you give us.  We may change these Standard Terms & Conditions from time to time but if we do so we will notify you of any changes in writing.   Together with the Client Care Letter, they comprise the whole contract between you and us and no variation shall be binding on us unless in writing.  In the event of any inconsistency between the provisions of these Standard Terms & Conditions and the Client Care Letter the latter shall prevail.


On a Private Basis

You may terminate your instructions in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for charges and expenses. This is referred to as a lien.

Where your matter is funded on a fixed fee basis, where your instructions are terminated before the completion of your matter then we will calculate our charges on our standard fee basis. Any money that is owed to you will be refunded.

In some circumstances, we may consider that we ought to stop acting for you, for example if you cannot or will not  give clear or proper instructions on how to proceed, or if it is clear that you have lost confidence in how the work has been carried out, or if you do not pay our costs.

We may only decide to stop acting for you with good reason; for example, if we do not receive instructions from you, or otherwise do not have the assistance we need to progress the matter properly, or if our costs are not paid.  We will however always give reasonable notice for ceasing to act so that, if possible, any problems can be dealt with and we can continue to act on your behalf.

On a Conditional Fee Agreement
You will see that the conditions applicable to a Conditional Fee Agreement provide for termination and its consequences. 

We can end the agreement if we no longer think it likely that you will win the matter or if you do not keep to your responsibilities as set out in the conditions.

You can end the agreement at any time.

It is particularly important to note that if you do end the agreement, or we end the agreement because you have not kept to your responsibilities, you would then be responsible to pay our costs, under that agreement, whether or not the matter had then reached a successful conclusion.

Conflicts of interests

At the same time the firm has authority to decide to stop acting where there are conflicts of interests and when it is not clear about making a decision the case worker or the supervisor will seek guidance from the Law Society or SRA for the guidelines to make an appropriate decision in line with the practice directions within reasonable time. 

  1.     COMPLAINTS PROCEDURE Sanctuary Law Limited is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mr Issan Ghazni by email ( or by post. We have a procedure in place which details how we handle complaints, which is available upon request or on our website. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Telephone: 0300 555 0333

Overseas: +44 12 245 3050

Web site address:


In writing: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission or three years from when you should have known about which you are complaining occurring (or you becoming aware of it).


These Standard Terms & Conditions shall be construed in accordance with the law of

England and Wales.

You nevertheless agree (this provision being included for our benefit alone) that we shall retain the right to bring proceedings against you in our absolute discretion in the courts of any other country which may have jurisdiction


These Standard Terms & Conditions of Business set out the Company’s terms of business with you, and so your continuing instructions in this matter will amount to acceptance by you of the terms, either on a Conditional Fee basis, subject to entering a formal Conditional Fee Agreement, or on a private basis, according to which you choose.  However, we should be grateful if you would sign and date in the space provided in the enclosed copy of the Standard Terms & Conditions of Business.  We can then be assured you understand, and are happy with, the basis on which the Company will act for you.